Privacy policy



Store & Shipping Policy

Welcome to Selam Outfits! We are an online store based in Addis Ababa, and we are so excited to serve you and help you look your best! Please take a moment to review our policies regarding delivery, replacements, and refunds below.

🚚 Delivery Information

  • Base Location: Addis Ababa, Ethiopia

  • Delivery Window: All orders are delivered within 15 to 20 days.

🔄 Replacements

Your satisfaction matters to us! If there is an issue with an item you receive, we are more than happy to replace it for you.

  • Replacement Limit: To keep our processes smooth, each order is eligible for one replacement only. We accept a single replacement request per order, one time for that specific order.

  • How to Request: To help us assist you quickly, please reach out to us as soon as your order arrives with your order number and a clear photo of the item.

💰 Refunds

We strive to ensure every item reaches you safely and on time. Because each order is custom-processed, we do not offer refunds.

  • The Only Exception: If your order experiences an unforeseen delay and is not delivered within our promised time frame of 20 days, you are entitled to request a full refund.

💬 How to Reach Us

We are always here to help! To arrange a replacement or inquire about a refund for a delayed delivery, please reach out to our team on Telegram:

  • Telegram Contact: @selamoutfits

  • Details to Include: Please include your order number in your message so we can assist you right away.

Thank you for shopping with Selam Outfits — we truly appreciate your support and look forward to serving you!